About Us

Welcome to Vessaly, an online jewelry store created to make elegant, versatile pieces accessible for everyday wear and special moments.

Our collection includes necklaces, rings, earrings, and other jewelry selected with a focus on timeless design, modern style, and pieces that can easily become part of your everyday look.

 

Our Approach

At Vessaly, we believe jewelry should feel personal.

That is why we focus on selecting pieces that are easy to wear, easy to combine, and suitable for different styles and occasions. Our goal is to offer a curated shopping experience rather than an overwhelming catalog.

We work with trusted third-party suppliers and international fulfillment partners to process and ship our orders. Depending on product availability and fulfillment location, some orders may be dispatched from international fulfillment facilities.

We are committed to providing clear information about our products, shipping times, returns, refunds, and customer support so that you can make informed purchasing decisions.

 

Our Commitment to Customers

Customer experience is an important part of Vessaly.

We aim to provide:

  • Clear product information
  • Transparent shipping estimates
  • Secure checkout
  • Order tracking when available
  • A 30-day return policy for eligible items
  • Responsive customer support

If you ever have a question about a product or an order, our Customer Support team is available to assist you.

 

Where We Serve

Vessaly currently serves customers in the United States.

We offer FREE Standard Shipping on all orders within the United States, with no minimum purchase requirement.

For complete shipping information, please review our Shipping & Delivery page.

 

Returns & Customer Care

Eligible returns may be requested within 30 days of delivery, including returns for both defective and non-defective products, subject to the conditions described in our Returns & Exchanges Policy.

Approved refunds are issued to the original payment method and processed according to the timelines stated in our return policy.

We encourage customers to contact us before sending any product back so that we can provide the appropriate return instructions and destination.

 

Contact Vessaly

If you have any questions, we would be happy to assist you.

Vessaly

Business Address:
43 Avenue Montaigne
75008 Paris, Île-de-France
France

Customer Support:
hello@vessaly.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1–2 business days.

Thank you for visiting Vessaly and for allowing us to be part of the moments you choose to celebrate.