Shipping & Delivery

Shipping, made simple

At Vessaly, we want your order to arrive safely and with as little guesswork as possible. Below, you'll find everything you need to know about processing, delivery, and tracking.

Free Shipping

We offer free standard shipping on all orders within the United States.

Processing Time

Orders are processed within 3 business days after your purchase is completed.

Once your order has been processed, tracking information will be issued and your order will move forward for delivery.

Estimated Delivery Time

After processing, orders typically arrive within 7–13 business days.

Please note that delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, severe weather, holidays, or other unexpected disruptions.

Tracking Your Order

Tracking information is provided once your order has been processed.

After a tracking number is issued, it may take several business days for the carrier's system to display the first tracking updates. This is normal and does not necessarily mean that your order has not moved forward.

Delivery Delays

While we work to provide reliable delivery estimates, unforeseen circumstances may occasionally cause your order to take longer than expected.

If we become aware that your order cannot be shipped within the timeframe originally stated, we will notify you as required and provide the applicable options regarding the delay, including cancellation and a prompt refund where required.

Order Cancellations

Once an order has been placed, we begin processing it promptly. Because of this, we cannot guarantee that cancellation requests can be accommodated.

If you need to request a cancellation or make a change to your order, please contact us as soon as possible. If your order has already entered processing or fulfillment, we may be unable to make changes or cancel the order.

Nothing in this policy limits any cancellation or refund rights that may apply under applicable law, including in the event of a shipping delay covered by applicable consumer protection requirements.

Lost, Missing, or Stolen Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery timeframe, please contact us so we can assist you in reviewing the shipment.

If your tracking shows that your package was delivered but you cannot locate it, please contact us so we can investigate the situation.
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Questions About Your Order?

We're here to help.

Contact us at:
hello@vessaly.com