Privacy Policy

Last updated: August 16, 2026

At Vessaly, we respect your privacy and are committed to being transparent about how we collect, use, disclose, and protect your personal information.

This Privacy Policy explains how Vessaly handles personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Vessaly, we may collect information that you provide directly to us, as well as certain information collected automatically.

Depending on how you interact with our website, this may include:

  • Your name
  • Email address
  • Billing and shipping address
  • Order and purchase information
  • Information you provide when contacting us
  • Information you provide when requesting an exchange, replacement, or other customer service
  • Device and browser information
  • IP address
  • Information about how you interact with our website
  • Cookies and similar tracking technologies

We collect information that is reasonably necessary to operate our store, process and fulfill orders, provide customer support, communicate with you, maintain website security, and improve our services.

How We Use Your Information

We may use personal information to:

  • Process and fulfill your orders
  • Process payments through our payment providers
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Process exchanges and replacement requests
  • Maintain, operate, and improve our website
  • Understand how visitors interact with our website
  • Prevent fraud, abuse, and unauthorized activity
  • Protect the security and integrity of our website
  • Comply with applicable legal and regulatory obligations
  • Send marketing communications where permitted by applicable law
  • Measure and improve the effectiveness of our marketing and advertising

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless otherwise required or permitted by applicable law.

How We Share Your Information

We may disclose personal information to trusted service providers and business partners when reasonably necessary to operate Vessaly and provide our services.

These may include providers involved in:

  • E-commerce and website hosting
  • Payment processing
  • Order fulfillment and shipping
  • Customer support
  • Website analytics
  • Advertising and marketing
  • Fraud prevention and security
  • Other services necessary to operate our business

These third parties may process personal information on our behalf or as otherwise permitted by applicable law.

We may also disclose personal information when reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect our rights, property, or safety
  • Detect, investigate, or prevent fraud or unlawful activity
  • Enforce our policies or agreements
  • Support a business transaction, such as a merger, acquisition, sale of assets, or similar corporate transaction

Shopify

Vessaly is hosted on Shopify, which provides the technology and infrastructure that allows us to operate our online store.

Shopify processes personal information when you visit or make a purchase through our store, including information related to your interactions and transactions.

Because Shopify Network Intelligence is enabled for our store, Shopify may securely use customer data from our store together with data from other Shopify merchants and Shopify to generate insights that support certain enhanced Shopify services, including improved store personalization, analytics, advertising, and other business-related features.

Your information is not made available to other Shopify merchants as customer information. Shopify determines how this information is processed for these services under its own privacy practices.

You can learn more about how Shopify processes personal information by reviewing the Shopify Consumer Privacy Policy.

You may also manage certain privacy choices relating to Shopify through the Shopify Privacy Portal at privacy.shopify.com.

Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website activity, measure performance, maintain security, and support advertising and marketing activities.

These technologies may be provided by Vessaly, Shopify, or third-party service providers.

Some cookies and similar technologies may be necessary for the website to function properly, while others may be used for analytics, personalization, or advertising purposes.

Where applicable, you may manage your cookie preferences through the cookie controls provided on our website or through your browser settings.

Your choices may vary depending on your location and the privacy laws applicable to you.

Advertising & Analytics

We may use third-party advertising and analytics services to understand how visitors interact with our website, measure advertising performance, attribute purchases or other actions to marketing campaigns, and improve our advertising and marketing efforts.

These services may use cookies, pixels, tags, or similar technologies.

Where required by applicable law, these technologies will be subject to the privacy choices or consent mechanisms available to you.

We do not intentionally use these technologies to collect sensitive personal information that is not necessary for our business operations.

Your Privacy Choices

Depending on where you live and subject to applicable law, you may have choices regarding how your personal information is collected, used, shared, or otherwise processed.

These may include the ability to:

  • Manage certain cookie preferences
  • Opt out of certain data sharing or targeted advertising
  • Request access to certain personal information
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Limit certain uses or disclosures of sensitive personal information, where applicable
  • Withdraw consent where processing is based on consent

Where available, you may exercise certain choices through our website's privacy controls.

For customers in jurisdictions where applicable, you may also use our Data Sharing Opt-Out mechanism to opt out of certain sharing or targeted advertising activities.

If your browser sends a recognized Global Privacy Control (GPC) signal, we will process that signal as required by applicable law.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended (CCPA).

Depending on your circumstances and applicable law, these rights may include the right to:

  • Know about the personal information we collect, use, disclose, or share
  • Request access to certain personal information
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to applicable exceptions
  • Opt out of the sale or sharing of personal information, including certain sharing for cross-context behavioral advertising
  • Limit certain uses and disclosures of sensitive personal information, where applicable
  • Receive equal treatment and service for exercising your privacy rights

California residents may also have rights regarding the use of certain automated technologies and other processing activities where provided by applicable law.

To exercise a privacy right, please contact us using the information in the How to Submit a Privacy Request section below.

Where applicable, you may also use our Data Sharing Opt-Out mechanism or a recognized Global Privacy Control (GPC) signal to exercise your right to opt out of certain sale or sharing activities.

We will not discriminate against you for exercising rights provided to you by applicable law.

We may need to verify your identity before completing certain requests. Verification measures will be reasonably related to the type and sensitivity of the request.

We will respond to qualifying requests within the time periods required by applicable law.

The CCPA and its implementing regulations provide additional requirements concerning privacy notices, consumer requests, and opt-out mechanisms.

How to Submit a Privacy Request

If you would like to exercise a privacy right or have a question about how we handle your personal information, please contact us at:

hello@vessaly.com

Please provide enough information for us to understand your request.

We may request additional information to verify your identity before fulfilling certain requests.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send information about new products, promotions, special offers, or other Vessaly updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at hello@vessaly.com.

Unsubscribing from marketing communications will not affect transactional communications that are necessary to fulfill your orders or provide services to you.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Process and maintain transaction records
  • Provide customer support
  • Process exchanges or replacements
  • Resolve disputes
  • Prevent fraud and abuse
  • Comply with legal, tax, accounting, or regulatory obligations
  • Enforce our agreements and protect our legitimate business interests

The period for which information is retained may vary depending on the type of information and the reason it was collected.

Where applicable, we may retain certain information for longer periods when required by law or reasonably necessary to establish, exercise, or defend legal claims.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

International Data Transfers

Vessaly serves customers in the United States, while some of the service providers we use may operate in other countries.

As a result, personal information may be processed or stored outside the country or state in which you reside.

When required by applicable law, we take appropriate measures in connection with such transfers.

Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at hello@vessaly.com so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

hello@vessaly.com