FAQ
Frequently Asked Questions
Everything you need to know about your Vessaly order, shipping, exchanges, jewelry care, and more.
Orders & Shipping
How long does it take to receive my order?
Orders are generally processed within 3 business days after successful payment authorization.
After processing, standard delivery generally takes approximately 7–13 business days. Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, weather, holidays, and other circumstances beyond our control.
Is shipping free?
Yes. We offer free standard shipping. Shipping costs are incorporated into the product prices displayed on our website and are presented to customers as free shipping.
Do you ship internationally?
We currently ship orders to eligible addresses within the United States.
We offer FREE Standard Shipping on all orders within the United States, with no minimum purchase requirement.
Orders are processed within up to 3 business days, and the estimated transit time after processing is 7–13 business days.
When will I receive my tracking information?
Once your order has been processed and shipment information becomes available, tracking information may be provided to you by email.
Please note that tracking updates may take some time to appear as your package moves through the carrier network.
Can I cancel or change my order?
We aim to process orders as quickly as possible. If you need to cancel or change your order, please contact us as soon as possible after placing it.
While we will do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
What should I do if my package is delayed?
Delivery estimates are not guaranteed delivery dates. Delays may occur due to carrier operations, customs procedures, weather, holidays, incorrect or incomplete address information, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed or lost, please contact us at hello@vessaly.com so we can assist you.
What if my package shows as delivered but I cannot find it?
If your tracking shows that your package was delivered but you cannot locate it, please contact us so we can investigate the situation.
We recommend checking around your delivery area and with household members or neighbors before contacting us.
Returns & Exchanges
Do you offer returns and refunds?
Yes. You may request a return within 30 days of receiving your order. We accept eligible returns for both defective and non-defective products.
For non-defective returns, items must be unused, unworn, and in their original condition. Customers are responsible for applicable return shipping costs for change-of-mind returns.
Once the returned item is received and inspected, approved refunds will be issued to the original payment method and processed within 14 days.
To start a return, please contact us at hello@vessaly.com before sending any item back.
Can I exchange an item?
Yes. Exchange requests may be made within 30 days of delivery, subject to product availability.
Please contact us at hello@vessaly.com with your order number and the item you would like to exchange.
If there is a price difference between the original item and the replacement item, we will provide instructions regarding any additional payment or applicable refund before completing the exchange.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at hello@vessaly.com and include your order number, a description of the issue, and clear photos or videos when applicable.
Once the issue has been reviewed and approved, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
If a return is required because the product arrived damaged, defective, or incorrect, you will not be responsible for eligible return shipping costs.
Jewelry Care
How should I care for my Vessaly jewelry?
To help keep your jewelry looking its best, we recommend treating your pieces with care and avoiding unnecessary exposure to substances or conditions that may affect their appearance.
For product-specific care recommendations, please refer to the information provided on the individual product page.
Where can I find information about a product's materials and measurements?
Product materials, measurements, and other relevant details are provided on the individual product page whenever applicable.
Because product specifications may vary between pieces, we recommend checking the product page before placing your order.
Payments & Orders
What currency are Vessaly prices displayed in?
Unless otherwise stated, all prices displayed on the Vessaly website are shown in U.S. dollars (USD).
What happens after I place my order?
After placing your order, you may receive an order confirmation email.
The confirmation means that we received your order, but it does not necessarily mean that the order has already been accepted for fulfillment.
Once your payment has been successfully authorized, we aim to process your order within 3 business days.
What if an item becomes unavailable after I place my order?
Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.
If we are unable to fulfill your order because a product is unavailable, we will contact you regarding the available options.
Contact Us
Still have a question?
We're here to help.
If you have a question about your order, shipping, an exchange, or one of our products, please contact us at hello@vessaly.com and we'll be happy to assist you.