Returns & Exchanges
At Vessaly, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the terms below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
We accept returns for both defective and non-defective products.
For non-defective returns, items must be returned in their original condition, unused, unworn, and with their original packaging when applicable.
To start a return, please contact our Customer Support team at hello@vessaly.com before sending any item back.
Please do not send a return without first contacting us and receiving return instructions.
Change of Mind or Unwanted Items
If you change your mind, ordered the wrong item, or simply decide that the product is not right for you, you may request a return within 30 days of delivery.
The item must be unused, unworn, and in its original condition.
For returns that are not related to a defect, damage, or an incorrect item, the customer is responsible for the cost of return shipping.
Original shipping charges, when applicable, are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at hello@vessaly.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the item and the problem
Once the issue has been reviewed and approved, we will provide the appropriate solution, which may include a replacement, exchange, or refund.
If the return is required because the product arrived damaged, defective, or incorrect, you will not be responsible for eligible return shipping costs.
Exchanges
We accept exchange requests within 30 days of delivery.
To request an exchange, please contact hello@vessaly.com with your order number and the item you would like to exchange.
Exchange requests are subject to product availability.
If there is a price difference between the original item and the replacement item, we will provide instructions regarding any applicable payment or refund before completing the exchange.
Return Instructions
Before returning any product, you must contact our Customer Support team at hello@vessaly.com
Once your return request has been approved, we will provide you with the appropriate return instructions and return destination.
Items sent back without prior authorization or to an address not provided by our Customer Support team may not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Approved refunds will be processed within 14 days after we receive and inspect the returned item.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account after it has been issued by Vessaly.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at hello@vessaly.com
We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
If the order can no longer be canceled, you may request a return after receiving it in accordance with this policy.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Vessaly Customer Support
Email: hello@vessaly.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 1–2 business days.