Shipping Policy
At Vessaly, we are committed to providing clear and transparent shipping information so you know what to expect after placing your order.
Shipping Destination
We currently ship orders to eligible addresses within the United States.
Vessaly works with third-party fulfillment partners to process and ship orders. Depending on product availability and fulfillment location, orders may be dispatched from international fulfillment facilities, including facilities located in China.
Shipping Cost
We offer FREE Standard Shipping on eligible orders within the United States.
There is no minimum purchase requirement for our standard free shipping option.
The shipping cost displayed at checkout will always reflect the amount charged for the selected shipping method.
Order Processing Time
Orders are processed within up to 3 business days after the order is successfully placed and payment is confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time refers to the period required to prepare your order before it is handed over to the shipping carrier. It is separate from the transit time described below.
Estimated Transit Time
After your order has been processed and handed over to the carrier, the estimated transit time is:
7–13 business days
Delivery estimates are based on business days and do not include weekends or U.S. federal holidays.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, customs processing, or other transportation disruptions.
Order Tracking
When tracking information becomes available for your order, it will be sent to the email address provided during checkout.
Please note that a tracking number may take some time to become active or display movement after it has been issued.
If you have received a tracking number but do not see an immediate update, this does not necessarily mean that your order has not been shipped.
Multiple-Item Orders
If your order contains more than one item, products may be fulfilled from different locations.
As a result, items from the same order may occasionally arrive in separate packages or at different times. You will not be charged additional standard shipping fees if your order is divided into multiple shipments.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at hello@vessaly.com
We will make every reasonable effort to update the address before the order is processed. However, once an order has been processed or shipped, we may not be able to change the delivery address.
Vessaly is not responsible for delivery issues caused by incomplete or incorrect shipping information provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at hello@vessaly.com with your order number.
Our Customer Support team will review the available tracking information and assist you with the next appropriate steps.
If a shipment is confirmed as lost during transit, we will work with you to provide an appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at hello@vessaly.com
Please include your order number, a description of the issue, and clear photos or videos when applicable.
Returns, refunds, and exchanges are handled according to our Returns & Refunds Policy.
Contact Us
If you have any questions about shipping or your order, please contact us:
Vessaly Customer Support
Email: hello@vessaly.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 1–2 business days.